Reviews
At Done Rite Heating & Cooling we strive for 100% satisfaction in everything we do. We value your opinion and invite you to tell us and others about your experience with us. Please take a few moments to tell us what you think by leaving us a review here on our website or on any of these popular review sites.
Read what other customers have said about us.
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See What Our Customers Have to Say - 252 Reviews

Susan Jeffers
12/05/2025
12/05/2025
It was time…
Before the inevitable 35+ HVAC needed to be replaced. (Replace cost - no replacement parts etc).
I truly appreciate how smooth the process was from start to finish.
- always kept informed
- gave me options
- reliable, knowledgeable & great workmanship
The Best !!!
Regards

Brett Neidich
12/02/2025
12/02/2025
Bryan put a new Carrier HVAC system in my home this week. The quality of craftsmanship was incredible and I'm extremely picky. Bryan did everything he said, when he said he'd do it. I don't hire contractors for many things because I'm often unhappy with the results and prefer to do the work myself, but in this case, Bryan delivered and more. It's easy to see why he named his company "Done Right", it fits perfectly!
Update 12/2024
Just had Bryan replace my hot water heater with a tankless unit. As always, his work is impeccable. I called him and he got back to me within 24 hours even though he was on vacation out of the country. This type of service and professionalism isn't found often these days. Strongly recommend Done Rite to anyone needing repairs or replacement!

Kautilya Chauhan
11/12/2025
11/12/2025
Bryan and his team have been great since start to finish. The installation was done with exceptional care, everything was super clean, organized and professional. Their pricing is reasonable compared to other companies in town. I highly recommend them for anyone looking for quality HVAC install or
maintenance.

Kristina Connors
11/05/2025
11/05/2025
I had such a great experience with Done Right Heating! From the very start, they were super prompt, efficient, and easy to work with. Their response time was quick, and they were so patient when explaining everything about the heating and cooling process. They really helped me understand what would work best for my home.
Bryan, the owner, worked with me over the past couple of months and was awesome to deal with. He went above and beyond to help me make my home more energy-efficient and made sure I felt comfortable with all the choices we made.
The day of installation went perfectly. The team showed up on time, got right to work, and installed my new furnace, A/C, and hot water heater super fast. They were efficient, friendly, and made sure to clean up every area they worked in, it looked spotless when they were done!
After everything was installed, Bryan walked me through all the new equipment and explained how everything works. I really appreciated that extra time he took.
Overall, I couldn’t be happier with the whole experience. Highly recommend them to anyone who needs heating or cooling work done and wants to make their house more energy efficient!!

Craig Roscoe
08/29/2025
08/29/2025
Bryan and Owen from Done Rite did an outstanding job installing our new HVAC system and tankless water heater. From start to finish, they were professional, knowledgeable, and efficient. They took the time to explain everything clearly, made sure the installation was done right, and left the space spotless when they were finished. It’s clear they take pride in their work, and it really shows in the quality of the installation. We couldn’t be happier with the comfort and peace of mind we now have in our home. Highly recommend Done Rite for anyone looking for top-notch service!

Wendeanne Thomas
08/27/2025
08/27/2025
You want it "done right"???? Call Done Rite!!! I can't say enough about Bryan and Owen. I prefer to do business with owner-operators, and Bryan did not disappoint!!! Honesty, transparency, attention to detail, great price - all of it!! Including top-notch emergency service!!! Again...if you want it done right - this is the only call you gotta make!!!

Walter M.
08/27/2025
Located in Eastampton
08/27/2025
Located in Eastampton
We have nothing but great things to say about the service provided. Not only were they able to get our AC back up and running quickly, but provided an excellent range of options for a new HVAC system. The installation of the new unit was seamless and we cannot be happier with the work.
Service: New System Installation

Dana Adams
06/25/2025
06/25/2025
5 stars isn't enough for this company. Genuine, quality, and the best customer service will only and forever be working with this company and I recommend the same to anyone reading this. This company cares about happy clients rather than a quick buck. They take the time to walk you through and explain any questions you may have. Thanks again Brian ya the best!!

Jared Fagans
05/17/2025
05/17/2025
Would 10/10 recommend Done Right for any project. Our AC was very old and on its way out. Called in the morning and they were out that evening. Needed to upgrade both the heating and cooling in our house. Within a week the project was completed. Communication was never an issue. On installation day they arrived before their scheduled time and were done before the end of the work day. Loved these guys and will be referring them to all our family and friends.

Dayna Wargo
05/14/2025
05/14/2025
After hearing great recommendations about Done Rite, we decided to contact them for a quote. We needed to update our HVAC and water heater. Bryan called us that same day and came out the next morning to take a look at our current system and provide a quote. He was very informative about programs, equipment, what would work best in our home, and answered all questions we had. He provided us with 3 options that night! He was available day and night to answer our questions by phone or text. His prices were also much better than other competition for the same product. Once we accepted, he jumped in scheduling us and got in right away! He said it would take a day and a half and he was able to get it done in one day! He kept my house clean during the project and was so polite and friendly. I’m so impressed with his work! He is extremely trustworthy. I’ve never ever worked with a contractor that was this responsive and competent! I highly recommend calling Bryan from Done Rite! You will not be sorry!
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